Terms & Conditions

Privacy Policy

Last updated: 08 December 2025

This Privacy Policy describes how Eastern (“we”, “us”, “our”) collects, uses and stores your personal information when you use our website https://www.eastern-info.co.uk/ (the “Website”) and how we comply with data-protection laws applicable in the UK (including the UK GDPR and Data Protection Act 2018).

1. Who we are

Company name: Eastern

Trading name / registered name (if different): Eastern Exhibition & Display

Address: 108 Market Street
EDINBURGH
EH21 6QA

Contact email for privacy matters: +44 131 653 5700

This policy applies to all visitors and users of our Website, and to customers or potential customers who contact us, request a quote, or otherwise provide us with personal data.

2. What personal data we collect

Depending on how you interact with our Website or services, we may collect the following data:

Identity & contact data: name, email address, telephone number, postal address (if provided), company name (if relevant).
Communications data: any messages, enquiries or information you send to us through contact forms, email, telephone or other correspondence.
Technical / usage data: your IP address, browser and device type, pages visited on our Website, referring website, date/time of visit — via cookies or other standard website analytics (if used).
Service data: any details necessary to provide our services — for example, project requirements, specifications, delivery address, or other information you submit to get a quote.

3. How we collect your data

We collect data when you:

Use or browse our Website.
Complete a contact form, request a quote, or send us an email/phone enquiry.
Provide us with information to enable us to provide services (e.g. signage, exhibitions, display work) or to receive a quote.
Interact with us in any other way (e.g. by phone, post, in person).

4. Why we collect your data & lawful basis

We use your personal data for the following purposes:

To respond to your enquiries, provide you with quotes and deliver quotes or services you request (lawful basis: performance of contract / pre-contract enquiries).
To communicate with you about your project, order, or any follow-up required (lawful basis: performance of contract / legitimate interest in providing services and customer support).
To maintain records for accounting, invoicing, legal and tax purposes (lawful basis: legal obligation / legitimate interest).
If you consent, to send you marketing or promotional materials about our services (lawful basis: consent). You may withdraw your consent at any time by contacting us.
To keep our Website secure, and to understand how people use the Website (lawful basis: legitimate interest — website maintenance, analytics, improving our services).

5. How we store and protect your data

We take reasonable technical and organisational precautions to protect your data from loss, unauthorised access, disclosure or destruction. This includes storing data on secure systems, restricting access to those who need it, and ensuring secure transmission (e.g. via HTTPS) where relevant.

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to provide our services, and to comply with legal obligations. Once it is no longer required, we will securely delete or anonymise it.

6. Do we share your data?

We will not sell or rent your personal data to third parties.

We may share your data with trusted third parties only when necessary, for example:

With suppliers or subcontractors to fulfill a service you have requested (e.g. print providers, couriers, workshops). These third parties will only process data to the extent needed, and are required to handle your data securely.
If required by law, regulation or a court order.
If you have given us your explicit consent to share with certain third parties.

7. Cookies and similar technologies

When you visit our Website, we may use “cookies” or similar technologies to collect usage data — for example, to record your preferences, track how you use the site, or to help make the site work. If we do, we will give you notice (for example via a cookie banner) and, where required, ask your consent.

You can control or delete cookies via your browser settings. However, if you choose to disable cookies, certain parts of the Website may not function properly.

8. Your data-protection rights

Under the UK GDPR, you have a number of rights regarding your personal data. These include:

Right of access — you can ask us for a copy of the personal data we hold about you.
Right of rectification — you can ask us to correct any inaccurate or incomplete data.
Right to erasure — you can ask us to delete your personal data under certain conditions.
Right to restrict processing — you can ask us to suspend processing of your data under certain conditions.
Right to object — you can object to certain uses of your personal data, including direct marketing.
Right to data portability — you can ask us to provide your data in a structured, commonly-used format.

If you wish to exercise any of these rights, please contact us at the email address provided above.

9. Third-party links

Our Website may contain links to external websites operated by third parties. This Privacy Policy applies only to our Website. If you follow a link to another website, you should read their privacy policy — we do not accept any responsibility or liability for those sites’ practices.

10. Changes to this policy

We may update this Privacy Policy from time to time (for example to reflect changes to legislation or how we operate). When we do, we will revise the “Last updated” date at the top of this page. We encourage you to check this page periodically.

11. Contact us

If you have any questions about this Privacy Policy, or wish to make a data-protection request, please contact us at:

Email: info@eastern-info.co.uk